Support
Last updated: 10 August 2026
Need help with the JBRC app? This page covers common questions and how to reach us directly. JBRC is built and supported by Jai Bharat Roadways Corporation.
Contact Us
- Email: [email protected]
- Mobile / WhatsApp: +91 94038 90119
- Office numbers: +91 98200 23552 | +91 98200 30314 | +91 98200 31056 | +91 98202 77361
We typically respond to email and WhatsApp queries within one business day.
Getting Started
Log in with the username, password, and role assigned to you by your JBRC administrator. If you don't have credentials yet, contact your administrator or reach us using the details above.
Frequently Asked Questions
I forgot my password. What do I do?
Use “Reset it here” on the login screen, or contact your administrator to reset it for you.
Why does the app ask for camera, location, or microphone access?
These are used only for the attendance feature — verifying you are within the office area and capturing a check-in photo. They are not used to track you at other times. See our Privacy Policy for details.
An e-way bill generation or lookup failed. What should I check?
Confirm the consignment's GSTIN, vehicle, and invoice details are complete and correct, then retry. If the issue persists, share the LR/consignment number with support so we can check the GST portal response.
The app is slow or won't load.
Check your internet connection and try again. If the problem continues, force-close and reopen the app, or contact support with your device model and app version.
Account and Data Deletion
To request deletion of your account or business data, email [email protected] from your registered email address with your username and organisation name. We will confirm and process the request subject to the retention obligations described in our Privacy Policy.
More Information
See also our Privacy Policy and Terms & Conditions.