Privacy Policy

Last updated: 18 June 2026

This Privacy Policy explains how Jai Bharat Roadways Corporation (“JBRC”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your information when you use the JBRC web application and mobile application (together, the “Service”). By using the Service, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide and information generated through your use of the Service, including:

Account information — name, email address, phone number, role, and login credentials.
Business and operational data — consignments, lorry receipts (LRs), e-way bills, routes, vehicles, drivers, customers, vendors, enquiries, and related records you enter.
Financial data — invoices, payments, expenses, and tax details processed within the Service.
Uploaded documents — files and images you upload (for example, proof of delivery or compliance documents).
Technical data — device information, IP address, browser type, and usage logs collected automatically for security and diagnostics.

2. How We Use Your Information

To provide, operate, and maintain the Service and its logistics, finance, HR, and CRM features.
To generate statutory documents such as GST e-way bills and invoices.
To authenticate users, secure accounts, and prevent fraud or misuse.
To send transactional notifications and respond to support requests.
To analyse and improve the performance and reliability of the Service.
To comply with applicable legal, tax, and regulatory obligations.

3. Sharing of Information

We do not sell your personal information. We may share data only:

With government or tax portals (for example, the GST/e-way bill system) where required to complete a requested action.
With service providers who host and support the Service under confidentiality obligations.
Where required by law, regulation, legal process, or to protect our rights and users.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service and to meet legal, accounting, and tax requirements. You may request deletion of your data subject to such obligations.

5. Data Security

We implement reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and you may withdraw consent where processing is based on consent. To exercise these rights, contact us using the details below.

7. Children's Privacy

The Service is intended for business use and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above. Your continued use of the Service constitutes acceptance of the revised policy.

9. Contact Us

If you have questions about this Privacy Policy or your data, contact us at [email protected].